Frequently Asked Questions

FAQ:

 

Can I enroll in an afternoon program through PEF?

No, you must contact the organization you are interested and enroll separately. Our program only operates 8-12pm. The afternoon program you choose will have additional fees, even if it is on the same school campus.   
 

Does PEF offer a full day program? 

Not at this time. We only offer a morning program from 8-12, but there are other programs in the city that offer just afternoons, which can be paired together to create a full day. You must register and pay for our PEF program and their afternoon program separately.
 

What is your refund policy?

Refunds for withdrawing from the program will only be made prior to May 27, 2016. A $50 non-refundable handling fee will be retained for processing all withdrawals at any point of time. No refunds will be given after May 27, 2016.
 

How do I get the sibling discount?

You must register one child first. Once you enter in the second child into the online system the price will automatically be adjusted, which will be a $25 credit. If you register the first child and want to add the second one at a later date, you will just need to log-in with your password and the system will credit you for the next child. 
 

What if I need to change my credit card information for my payment plan?

Once you have checked out of the online system, selected your payment type and plan, you must call us if changes are needed. 
 

How can I change my payment method?

Once you have checked out of the online system and selected your payment type and plan you must call us if changes are needed. 
 

How do I apply for a scholarship? 

There are a limited number of scholarships that are first-come, first-served. All scholarships are for a partial amount of the program costs, and no full scholarships are given. If you are eligible and registering online a form will be generated and sent to us. Next, be prepared to submit your most recent tax return. Once everything has been submitted, we will review and if a scholarship is awarded your total due will be adjusted. 
 

Can I pick the teacher for a particular class?

No, the teacher listed for a class is the anticipated teacher, but that is not a guarantee. 
 

Can I change classes for my child?

Yes, but you must call us to do so. Please make sure that you have made your final class selections before checking out on the online system. No changes will be made after May 27. Once the program starts changes will only be made on a case by case basis and none will be allowed the 1st two days of the program, or after the first week. 
 

How do I know what place I’m in on the waitlist?

We do not have a way of telling you your placement on the waitlist. We will notify you in advance of the start date if we are able to place you in the desired class. 
 

My child wants to be in the same class as his best friend, but there are multiple sessions offered. How can I make that request?

In the comments section before check-out, please leave us a note. We will do our best to accommodate requests, but cannot guarantee it because of the large volume of students we are working with. 
 

How do I make a cash payment?

You must come in to our offices to make a cash payment. At that time you can either register using the computers in our office, or you can complete the enrollment process you began at home.